Returns/ Refunds

This Condition does not affect your legal and statutory rights, and further advice can be obtained from the Citizens Advice Bureau.

1.1 Orders for Special Order Goods may not be cancelled.
1.2 The Buyer may cancel other orders at any time before they are dispatched by either:
(a) emailing info@premiairhvac.co.uk or info@portacoolers.co.uk ; or
(b) telephoning 0191 267 9100
1.3 Before returning any Goods to the Company the Buyer must contact the Company either by:
(a) email on info@premiairhvac.co.uk or info@portacoolers.co.uk ; or
(b) telephoning 0191 267 9100 ; or
1.4 The Buyer may return Goods for any reason within 14 days from the date of delivery / collection provided that the following conditions are satisfied:
(a) Goods will only be accepted if they are in brand new, unused condition fit for immediate re-sale;
(b) Packaged items will only be accepted if the package remains unbroken and in reasonable condition ; and
(c) The Buyer supplies the Sales Order or other proof of purchase (and for the avoidance of doubt a copy of the email confirming details of the order will not be sufficient for these purposes)
1.5 Where Goods are returned pursuant to Condition 1.4 (where they are not faulty):
(a) in every case a restocking charge will be made. If the unit is unopened & in its original packaging the restocking fee will be 25%, if opened then we will reserve the right to charge up to 50%; and
(b) the risk and cost of returning the Goods shall be at the Buyer’s cost. We ask that you please ensure that you obtain adequate proof of postage with adequate insurance in place.
1.6 Where Goods have been damaged whilst in your possession we shall not be obliged to accept the return of those Goods. In such circumstances, we will notify you that the Goods are available for re-collection or re-delivery for which you shall be liable for any reasonable delivery charges incurred.
1.7 In the unlikely event that a product is faulty or it has been damaged during delivery, we will exchange the product or provide you with a full refund together with any applicable delivery charges and any reasonable costs you incur in returning the item to us. Notification of any defect must be made within a reasonable time. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.
1.8 The Company will examine the returned Goods and will process any refund to the Buyer within 30 days. Unless otherwise notified by the Company the price of the Goods will be refunded less any applicable delivery and/or collection charges.
1.9 The Company cannot offer refunds or accept returns on the following (unless they are faulty):
(a) Special Order Goods;
(b) if sealed packages have been opened on sensitive electronic goods;
(c) Goods that have been fitted.